Billing

• Duplicate charge
• Incorrect rental duration
• Lost bike fees
• My payment was rejected
• Refund request
• Unknown charge in your account?

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Manage your account

• How to change your phone number
• Accessing or deleting your data
• Did you see a notification to update your Bay Wheels account?
• Fix log-in issues
• Turn auto-renew on and off
• Update your billing information

Manage your membership

• Cancellations
• Renewals