A bike that has been out for more than 24 consecutive hours is considered lost or stolen. The renter is responsible for returning the bike to the system and locking it correctly. You may be charged a $1,200 (plus tax) fee to replace a bike that has been lost or stolen.
Avoid lost bike fees by always ensuring your bike has been properly locked. You can also set up notifications on your phone, so you’ll be alerted when your ride has ended successfully.
Lost bike fees
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