If there's a charge in your account that you don't recognize, it might be one of the following:

Usage fee 

If you purchased a pass or membership, a set length of time is covered with the purchase price. If you keep a bike out for longer than 30 minutes at a time on a single ride or Access Pass, extra time fees will be applied. For Monthly and Annual Members, the first 45 minutes of each ride is included. After this, members will be charged $0.20 every additional minute. For non- members, there is an extra usage fee of $0.30 per additional minute. All per-minute ride prices are rounded up to the nearest minute.

Please note that members are billed weekly. Ride fees from each previous week are combined into one charge. Go to your billing information in the Payment section of your app to see your next billing date.

Lost bike charge 

If you have kept a bike out for more than 24 consecutive hours, it is considered lost or stolen and there is a fee of $1,200 (plus tax). This can also happen if you did not dock your bike properly, so your ride stayed open, and someone else took the bike and has not returned it.

Out of service area fee

Ebike riders will be charged an out of service area fee of $20 for bikes returned outside the service area. View the service area map here. 

Ebike ride fee

Ebike rides will incur an additional charge. Non-members will pay an additional $0.30/min for ebike rides. Members will pay $0.15/min for ebike rides. Bike Share for All members will pay $0.05/min up to the $1 cap.

Payment authorizations

Bay Wheels uses temporary authorizations to confirm your payment method works and has enough funds to cover bike ride costs. Learn more about payment authorizations here.