A station is the row of bikes that can be found throughout the San Francisco, East Bay, and San Jose. There are over 450 stations across the Bay area. Find the closest station to you with our map.
A dock is what holds each individual bicycle. The bicycles are locked into the docks and must be unlocked using the app or ride code. Each dock contains a keypad where ride codes can be entered. Docks also have a red, yellow and green light. When you insert your key or type in your ride code, a yellow light will show temporarily, and then will switch to green when the bike is unlocked. If a dock is showing a red light, it means the bike is broken and cannot be unlocked.
When you return a bike to an open dock, the yellow light will show temporarily and then will switch to green when your bike is locked. If the light switches to red instead, try pulling the bike out and docking it again. If you continue to get a red light, try a different dock instead. Always be sure to wait for a green light to make sure that your bike is locked and your ride is ended.
A kiosk is the structure that can be found at one end of each station. The kiosk contains information about how Bay Wheels works, as well as a touchscreen that can be used to purchase passes, get ride codes and redeem gift cards.