If you received a push notification or SMS about an open rental but are still enjoying your ride, no problem! Feel free to keep riding – after the initial time included in your pass price or membership, your credit card on file will be charged usage fees. 

If you have an open rental but have already returned your bike, your bike may not have been docked properly. If you remember where you docked the bike, return to that station and re-dock the bike – make sure that you get a green light on the dock and receive a confirmation notification, which indicates that it is locked.

If you're certain that you docked your bike properly and got a green light on the dock, it may be that the station is temporarily offline and we have not yet gotten the update that your ride has ended. In these cases, the issue should resolve itself within a couple of hours. Log into your account online, click on”‘Account Summary”, and make sure your "Last Trip" has an ending date/time.

You can also try the following troubleshooting steps to successfully dock your bike:

• Push the bike into the dock and hold firmly in place for at least 5 seconds
• Reposition the triangle so that it is perpendicular to the station, and hold in place to guide it into the dock
• Lift the bike from the seat while pushing/pulling the bike
• If the triangle on the bike is loose, put one hand on the triangle and one on the bike, then guide it into the dock
• Check inside the dock to see if an object is jammed inside that would prevent the triangle from going in
• Also check to see if there are objects surrounding the dock that may block the front wheel of the tire