If your bike gets lost, goes missing, or gets stolen, please reach out to our customer service, now supported by Lyft. We encourage you to file a police report in the event that a bike has been forcibly taken or stolen.
Do not under any circumstances leave your bike unattended; if you leave your bike outside of a station please return immediately and dock your bike. Please know that bikes that are missing for longer than 24 hours can result in a $1,200 fee (plus tax) charged to the account holder that took out the bike.
If the bike remains missing, our team will reach out with next steps. When possible, we highly encourage you to ensure the bike is properly docked when a ride is ended by waiting for the green light when docking a bike. Please note that while a bike is missing, extra time fees may be charged if the open ride continues past the time covered in your membership or pass.
If we notice that a bike is returned to the system, we will ensure your ongoing ride is closed.