If you're trying to purchase a pass and your payment wasn't accepted, there are a few reasons it could have been declined:

• Your bank rejected the transaction.
• You are trying to use a prepaid card (currently we do not accept prepaid credit cards).
• You have a bike out or your last bike wasn’t properly locked.
• You have an active pass.*

*You can’t purchase a new pass using the same credit card while you still have an active pass. If you purchased an Access Pass and wanted to buy a second Access Pass before the first pass expired, you would have to use a different credit or debit card.

If you still have more questions, please fill out this form and a Customer Service agent will get back to you as soon as possible.