Please stop riding the bike.
If you are riding a Classic bike, please dock it at the nearest station and press the button on the dock with a wrench symbol on it. This will turn the light on the dock red so no one else can use the bike before our technicians can fix it.
If you have an ebike, please lock it to the closest bike rack and let us know what is wrong in the app on the rating screen.
If you're still having problems with your bike, please call Customer Service at (855) 480-2453.